We also have a live chat option for questions and support issues and they are monitored as best we can. It is a slower pace and a more laid back room than the public YouTube chats. For members, we have our own chat room that covers all cameras.Refunds are handled on a case-by-case basis for our members. If you are an annual member and cancel halfway through the year, your membership is good for the rest of that year. If you are a monthly member and cancel, your membership will continue to the end of the month in which you made your last payment. Sometimes it has to happen due to life changes, etc. Membership cancellations are unfortunate and we do not like to see you leave.How can I cancel my membership? Can I get a refund? Please email and we can change it for you.
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You can go to “My Account” and change the password there. If you use PayPal, you will need to make those changes on your PayPal account. Once you get to “My Account” the Credit Card information is under “My Memberships”.
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You can update your card on file via “My Account” after you are logged in.If you are a member at that level please email to start the process. We have to manually set credentials for those members to be able to access their complimentary website membership. This level is for YouTube Superfan and higher members.I tried to sign up for Complimentary Membership and it will not let me. Your account will renew monthly or annually as it is set. This extended expiration also allows the recurring subscriptions to work seamlessly without all the warning emails about expirations. Most of our members are recurring subscriptions. An expiration date is required by the membership platform we use.I’m a monthly or annual subscriber, why is the expiration date for my membership so far out? You may also jump right into your saved layouts and see your favorite places instantly. You can scroll through the location by area or we offer a Master Locations Text List in alphabetical order. Multiple ways to watch - Our popular locations section is an easy place to find your favorite places.Better viewing experience! Control your own layouts and which locations you can view in our Cam Dashboard, and SAVE them for later! But wait, there’s more! You can save multiple layouts! And each player will have the ability to select a date/time frame to watch feeds from earlier in the month.Solitude from the craziness of YouTube chat.
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